Catalog Number : aglb1901
Title : Achieving Award Winning Customer Service
Speaker : Lou Benson

Webplay Recording Date : 3-22-2016
Webplay Price : $ 125 for two weeks viewing

Webinar Overview: 

Shakespeare said "All the world’s a stage," and where you work is no exception.

What is your stage like? Each day you and your cast come to work you are on stage or camera. This session will give tips that will help you win awards for demonstrating fabulous service.

An exceptional service performance does not happen by accident, it takes practice and a great supporting cast. This "play shop" will give you a host of wonderful ideas to make your next performance your best.

The center of your play is the patient and the others you serve.

Think about actors you like watching. Their unique personalities make them special and you are no different. When you put their heart into your performance everyone knows. How you demonstrate your compassion and passion for serving the patient will add luster to your convincing performance.

This session will offer give you techniques to light up service levels for you and your fellow cast members. After this session you will be ready swing into action when the curtain comes up.

Webinar Objectives:

• Put your personal touch on how you deliver your service performance
• Make an exceptional first and lasting impression
• Improvise "best practices" at key moments of trust
• Receive standing ovations

Target Audience: 

Informal work group leaders, front line supervisors, managers and Directors

Webinar Overview:

• Act 1 - Become an Exceptional Performer
  • Cater to the Audience
  • Prepare for Key Contact Points
  • Be an Exceptional Opening Act
  • Instant Attention Getters
• Act 2 - Keep the Audience Engaged
  • What's Your Motivation?
  • Consistently Exceed Expectations
  • Make the Audience WANT more
  • Light up Your Audience
• Act 3 - Assemble an Ensemble Team
  • Trust Building: The Key to Communicating Quality
  • Practice Your Ad Libs
  • Cheer for One Another

Contact Hours:

• All participants: Must attend the entire Webinar and complete a Webinar critique to receive a 1.5 Hour Attendance Certificate for each program. Completion of offering required prior to awarding certificate.

Full tuition is refunded immediately on request if the participant has not been sent the program materials and instructions. Once the instructions (including access codes) have been sent, a full refund will be issued only after the program runs and it is verified that the participant did not access the program.